- Solutions
- Products
- Community
- Resources
- Company
Create incredible candidate experiences that communicate your brand, mission, and values with recruitment marketing solutions.
Learn moreCommunicate effectively and efficiently with the candidates that can drive your business forward.
Learn moreSelect the right candidates to drive your business forward and simplify how you build winning, diverse teams.
Learn moreHelp your best internal talent connect to better opportunities and see new potential across your entire organization.
Learn moreCommunicate collectively with large groups of candidates and effectively tackle surges in hiring capacity.
Learn moreAccess tools that help your team create a more inclusive culture and propel your DEI program forward.
Learn moreRebound and respond to the new normal of retail with hiring systems that are agile enough to help you forge ahead.
Learn moreAccelerate the hiring of key talent to deliver point of care and support services that meet and exceed your promise of patient satisfaction.
Learn moreAttract and engage candidates with technical competencies, accelerate hiring for much-needed skills, and advance expertise within your valued workforce.
Learn moreSimplify how you recruit finance, insurance, and banking candidates with a unified platform built to match top talent with hard-to-fill roles.
Learn moreYour business strategy depends on your people strategy. Keep both in lockstep with the iCIMS Talent Cloud.
Learn moreBuild an engaging, high-converting talent pipeline that moves your business forward.
Learn moreDeliver the innovation your talent team needs, along with the global scale and security you demand.
Learn moreDeliver tailored technology experiences that delight users and power your talent transformation with the iCIMS Talent Cloud.
Learn moreThe #1 ATS in market share, our cloud-based recruiting software is built for both commercial and large, global employers.
Learn more Talk to salesAttract the best talent for your business with powerful, on-brand career websites that excite candidates and drive engagement.
Learn more Talk to salesCombine behavior-based marketing automation with AI insights to build talent pipelines, engage candidates with multi-channel marketing campaigns, and automatically surface the right talent for the job.
Learn more Talk to salesEmpower candidates with automated self-service, qualification screening, and interview scheduling through an AI-enabled digital assistant.
Learn more Talk to salesSimplify employee onboarding with automated processes that maximize engagement and accelerate productivity.
Learn more Talk to salesVerify skills with game-changing levels of automation and simplicity to improve the quality of hire at scale.
Learn more Talk to salesModernize, streamline, and accelerate your communication with candidates and employees.
Learn more Talk to salesTransform the talent experience by showcasing your authentic employer brand through employee-generated video testimonials.
Learn more Talk to salesSimplify recruiting, dynamically engage talent, and reduce hiring bias with job matching and recruiting chatbot technology.
Learn moreStreamline and centralize your HR tech stack with configurable, flexible, secure and reliable integrations.
Learn moreHow a beloved restaurant hires 40,000+ annually with a great candidate experience.
Learn moreThousands strong, our global community of talent professionals includes creatives, innovators, visionaries, and experts.
Learn moreTogether we’re creating the world’s largest ecosystem of integrated recruiting technologies.
Learn morePartner with our global professional services team to develop a winning strategy, build your team and manage change.
Learn moreExplore our network of more than 300 certified, trusted third-party service and advisory partners.
Learn moreUncover unique market insights, explore best practices and gain access to talent experts across out library of content.
Get resourcesExpert guidance about recruitment solutions, changes in the industry, and the future of talent.
Learn moreStay up to date with the latest terminology and verbiage in the HR software ecosystem.
Learn moreEmployers everywhere improve hiring efficiently and save money using iCIMS. Estimate the potential business value you can achieve.
Learn moreDive into the Class of 2023 Report highlighting this cohort’s expectations and where employers are willing — and able — to meet them.
Watch nowPartner with iCIMS to build the right strategies, processes, and experience to build a winning workforce.
Learn moreExpert guidance about recruitment solutions, changes in the industry, and the future of talent.
Learn moreDeliver the innovation your talent team needs, along with the global scale and security you demand.
Learn moreView press releases, media coverage, and the latest hiring data. See what analysts are saying about iCIMS.
Learn moreiCIMS is the Talent Cloud company that empowers organizations to attract, engage, hire, and advance the talent that builds a winning workforce.
Learn moreGet to know the award-winning leadership team shaping the future of the recruiting software industry.
Learn moreWe believe the future of work isn't something that "happens" to you. It's something you create. We actively create the future of work with our customers every day.
Learn moreiCIMS is committed to being a responsible and ethical corporate citizen, which is why Environmental, Social and Governance (ESG) initiatives are strategic imperatives.
Learn moreStreamline your tech stack and take advantage of a better user experience and stronger data governance with ADP and the iCIMS Talent Cloud.
Learn moreThe combined power of iCIMS and Infor helps organizations strategically align their business and talent objectives.
Learn moreOur award-winning partnership with Microsoft is grounded in a shared desire to transform the workplace and the hiring team experience.
Learn moreOur partnership with Ultimate Kronos Group (UKG) supports the entire talent lifecycle by bringing frictionless recruiting solutions to UKG Pro Onboarding.
Learn moreLet’s get in touch. Reach out to learn more about iCIMS products and services.
Learn moreIn the early phases of the recruitment process, engaging effectively with potential candidates can mean the difference between finding your next great hire or going back to square one.
In the past, recruiters had to manage candidate communications and relationships on whichever channels or platforms were available. Before enterprise software became available, most of these relationships were managed via notes, spreadsheets, and other basic computing tools. Now, candidate relationship management can be streamlined thanks to innovative software solutions that enable recruiters to:
Here, we will explain how candidate relationship management works and why candidate relationship management software is key to a successful recruitment strategy.
Candidate relationship management, which is sometimes known by the acronym “CRM,” is a process for improving relationships with current and future job candidates. The purpose of the strategy is to build meaningful relationships with candidates through proactive interactions, responsiveness, and understanding so that organizations can create a better candidate experience for current candidates, past candidates, and future job candidates.
Candidate relationship management is a relatively new strategy that reshapes the way companies hire and vet candidates. It reforms more passive approaches to hiring, in which a company accepts applications from candidates but takes a hands-off approach to interactions.
Today, many companies are pursuing the automation and optimization of their internal processes to remain competitive. Thanks to innovative software solutions, the world of recruitment is also benefiting from advancements in:
Many job postings receive hundreds, if not thousands of applications, so it can be challenging for a small staff or for recruiters to engage with those candidates who show promise but do not always get the job they originally applied for.
A strong candidate relationship management strategy can help companies maintain relationships with those candidates who are still in the pipeline. From a business perspective, it’s beneficial to keep strong candidates engaged and excited about the brand, as they might represent the brand in the future if they are hired.
Candidate relationship management has also become more pertinent in an age when candidate experiences can be reviewed online, impacting the rate at which potential candidates apply for jobs at specific companies. Job posting sites like Indeed and Glassdoor are designed so that candidates and employees can review the candidate experience. In fact, 1 in 3 people say they have turned down a job just because of bad online reviews about company culture and the candidate experience.
Finally, the candidate experience is a representation of a company’s brand, just like the customer experience. Recruiters are front-line company representatives in a similar way to customer service representatives. Successfully managing candidate relationships can leave candidates with a positive impression of the company, even if they don’t end up being hired.
Candidate relationship management must be deeply embedded in the recruiting process to be successful, as it influences every touchpoint in the candidate experience.
First, it should be easy to apply for a job.
The candidate relationship management process begins with personable communication once someone applies for a job. Your HR staff should come across as affable and friendly, even with candidates who do not represent viable choices. The objective should be to leave a positive impression, even if a candidate does not get the job.
If a candidate looks like a good prospect, you should have a process for communicating with them regularly. Candidate relationship management software helps in this regard by delivering automated reminders and follow-ups. However, it pays to personalize certain messages, such as candidate rejections or congratulations.
A software solution can also help you consolidate these communications in a single location, whether you’re communicating with candidates via email, social media, or text messages. This way, if you need to revisit a candidate later, you can review all their previous communications without having to search through separate channels or databases.
Finally, you should have effective onboarding software for new hires and an empathetic way to communicate with candidates who have not been hired. The onboarding experience is essential to instill new hires with a sense of purpose and confidence.
Candidate relationship management software products are computing applications that help HR and recruitment teams:
The best types of candidate relationship management software use:
to find top candidates quickly and engage them with personalized messages.
Overall, this type of software helps you easily track, manage, and report on your candidate engagement efforts. With the right software, you can make the recruiting process faster and simpler, so both your staff and your candidates have a great experience with your company.
Candidate relationship management software integrates into your recruiting process and replaces many of the cumbersome manual tasks that decreased productivity and inhibited your ability to communicate with candidates. With the right software, you can manage the entire candidate experience from a single interface, empowering your staff to do more with less.
Overall, CRM software should enable you to do the following:
Most candidate relationship management systems are cloud-based. This means your staff can log onto them from anywhere, using almost any device. Once they are logged in, they’ll have access to a personalized dashboard through which they can manage the entire candidate experience. They’ll also have access to all the tools they need to engage with candidates, communicate, schedule interviews, and more.
Candidate relationship management software is an important part of the entire recruiting process , but it is especially important once a candidate has applied for a job and has been engaged by a recruiter. The software enables the recruiter to build meaningful experiences through their dashboard, so that the candidate has a smooth and memorable experience, whether they are hired or not.
Candidate relationship management software integrates with other software solutions, including recruitment marketing suites, communication tools like social messaging and text services, and HR tools like payroll software.
The purpose of candidate relationship management software is to create active pipelines of potential talent, so your company does not have to start from scratch every time there is a new job opening. By keeping passive talent engaged, you’ll be able to shorten time to hire periods when a job becomes available and you need it filled.
You’ll also be able to represent your brand more effectively and improve your reputation among the job-seeking community. This is an important step, as candidates can now review their hiring and application experiences with companies online.
When searching for candidate relationship management software, prioritize those solutions that can integrate seamlessly with your existing communication tools. You should also look for a solution that is accessible by staff via mobile devices, as they may need to manage candidate relationships on the go.
Some solutions exist as part of an overarching suite of products that align to create a talent acquisition platform. These types of platforms can help you manage the entire candidate lifecycle, from attracting candidates to managing candidate relationships and onboarding.
Best-in-class acquisition platforms and candidate relationship management tools allow you to communicate with candidates through their preferred channels. You should also be able to see and manage those communications through a single, unified dashboard.
Avoid any software that includes hidden costs or that requires you to implement a new computing infrastructure just to run them. Cloud-based solutions are the most versatile, as on-premise software must be updated manually, often at a cost.
iCIMS can provide you with a comprehensive suite of talent acquisition tools that help you manage the entire recruiting process. Through an intuitive dashboard, you can manage your candidate relationships:
to shorten time to hire periods and build meaningful relationships with every candidate.