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Create incredible candidate experiences that communicate your brand, mission, and values with recruitment marketing solutions.
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Learn more Talk to salesAttract the best talent for your business with powerful, on-brand career websites that excite candidates and drive engagement.
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Learn more Talk to salesCompliment your sourcing and engagement efforts with sophisticated lead scoring and advanced campaign personalization.
Learn more Talk to salesModernize, streamline, and accelerate your communication with candidates and employees.
Learn more Talk to salesTransform the talent experience by showcasing your authentic employer brand through employee-generated video testimonials.
Learn more Talk to salesGive your business a competitive edge with a complete solution for creating personalized, timely, and accurate digital offer letters that inspire candidates to want to join your team.
Learn more Talk to SalesSimplify recruiting, dynamically engage talent, and reduce hiring bias with job matching and recruiting chatbot technology.
Learn more Talk to salesThe #1 ATS in market share, our cloud-based recruiting software is built for both commercial and large, global employers.
Learn more Talk to salesAttract the best talent for your business with powerful, on-brand career websites that excite candidates and drive engagement.
Learn more Talk to salesCombine behavior-based marketing automation with AI insights to build talent pipelines, engage candidates with multi-channel marketing campaigns, and automatically surface the right talent for the job.
Learn more Talk to salesEmpower candidates with automated self-service, qualification screening, and interview scheduling through an AI-enabled digital assistant.
Learn more Talk to salesSimplify employee onboarding with automated processes that maximize engagement and accelerate productivity.
Learn more Talk to salesCompliment your sourcing and engagement efforts with award-winning lead scoring and advanced campaign personalization.
Learn moreImprove employee experience, retention, and reduce internal talent mobility friction with the iCIMS Opportunity Marketplace.
Learn more Talk to salesModernise, streamline, and accelerate your communication with candidates and personnel.
Learn more Talk to salesTransform the talent experience by showcasing your authentic employer brand through employee-generated video testimonials.
Learn more Talk to salesSimplify recruiting, dynamically engage talent, and reduce hiring bias with job matching and recruiting chatbot technology.
Learn more Talk to salesHow PRMG attracts 50% more applicants for niche finance roles with the iCIMS Talent Cloud.
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Delaware North hires people around the globe to help create memorable experiences at many high-profile venues and events, including Wembley Stadium, Kennedy Space Center and the TD Garden. VP of Talent Acquisition & Innovation Center Amy Duncan-Menendez and her team partnered with iCIMS to centralize their talent acquisition technology, hire top talent faster and improve internal mobility.
When Duncan-Menendez joined Delaware North in 2019, the talent acquisition team was completely decentralized, using various systems in different locations and regions.
“Things weren’t working consistently, efficiently or cost effectively,” Duncan-Menendez said. “Since then, we’ve undergone a massive digital transformation by partnering with iCIMS.”
Currently, Delaware North is using iCIMS to hire teams in the US and UK, and actively rolling out the Talent Cloud platform in Australia and New Zealand. “All our locations will be on iCIMS,” Duncan-Menendez said. “This will help us reduce errors, ensure better compliance and streamline our processes.”
We approach our relationship with iCIMS with a teacher-student mindset. iCIMS embraces us with open partnership and collaboration to brainstorm and find solutions.
Amy Duncan-Menendez
VP of Talent Acquisition & Innovation Center, Delaware North
Many of Delaware North’s clients require talent with specialized skills needed for high-profile events – and a lot of them. This poses a challenge when hiring at scale. To address this, Duncan-Menendez and her team focused on creating exceptional experiences for candidates while reducing manual tasks and streamlining processes whenever possible.
The Delaware North team has process maps, work instructions, training videos and reference guides to create a great user and candidate experience, regardless of role type or hiring location.
With so many employees, it’s reasonable to think that Duncan-Menendez and her team would easily be able to source internal candidates. “That feels like an easy answer, but it’s not easy at all,” Duncan-Menendez said. “We want our employees to stay and grow with us, but all of our locations have different requirements.”
To help address this, Delaware North creates programs, has career conversations, conducts talent reviews, implements individual development plans and actively monitors the percentage of roles filled internally.
“We decided to be 100% pay transparent across all of our job families in the U.S. and remove any time requirements from our policies,” Duncan-Menendez said. “At the end of the day, our competitors don’t stop recruiting.”
We come to solutions and have a safe, open dialogue with our iCIMS partners. It’s been fantastic to watch our partnership evolve.
Amy Duncan-Menendez
VP of Talent Acquisition & Innovation Center, Delaware North