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Leading cloud-based recruitment platform provider wins award for excellent customer service
HOLMDEL, N.J. [May 30, 2018] – iCIMS Inc., a leading provider of cloud-based talent acquisition solutions, announced today they received a bronze award by the 2018 Stevie American Business Awards for its unique and all-inclusive customer service program, iCARE™. The company has been recognized in the Customer Service Department of the Year category among computer software companies with 100 or more employees.
iCIMS’ iCARE™ program combines technical support, a customer care site, live training and a comprehensive knowledge base. As part of the iCIMS service experience, customers gain access to best practices, roadshow event series and iCIMS’ Fast Track, a two-day, classroom-based training program held at iCIMS headquarters in New Jersey.
“We’re passionate about our award-winning customer support and delivering great outcomes for our customers, which begins with our first touch point and extends through every interaction. It’s what makes the iCIMS experience so unique,” said Adam Feigenbaum, chief customer officer of iCIMS. “We believe that great customer service is an important piece of the overall experience customers have with iCIMS’ employees and products. Given that talent acquisition is a complex and dynamic industry, customer needs are always evolving during their lifetime with us. We have structured our support resources to evolve along with our customers as their businesses grow.”
The American Business Awards are the nation’s premier business awards program. All organizations operating in the U.S. are eligible to submit nominations – public and private, for-profit and non-profit, large and small.
iCIMS’ commitment to offering an exceptional customer experience has also led to recognition by the Stevie Awards for Sales & Customer Service for seven consecutive years.
To learn more about other awards recently received by iCIMS, visit http://www.icims.com/why-icims/icims-awards.
About the Stevie Awards:
Stevie Awards are conferred in seven programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, The American Business Awards, The International Business Awards®, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 10,000 entries each year from organizations in more than 60 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at www.StevieAwards.com.
iCIMS is a leading provider of talent acquisition technology that enables organizations everywhere to build winning workforces. For over 20 years, iCIMS has been at the forefront of talent acquisition transformation. iCIMS empowers thousands of organizations worldwide with the right tools to meet their evolving needs across the talent journey and drive business success. Its AI-powered hiring platform is designed to improve efficiency, cut recruiting costs and build exceptional experiences for candidates and recruiters. For more information, visit www.icims.com.