iCIMS Named a Top Performer in Talent Acquisition by The Hackett Group®

Analyst firm recognizes iCIMS as the only vendor named a leader across 11 capability categories, notably for its ability to address the complex hiring needs of global clients, delivery of superior customer support and innovative AI-powered solutions

Holmdel, NJ [Feb. 10] – iCIMS proudly announces it has been named a Top Performer in The Hackett Group’s Talent Acquisition Digital World Class® Matrix. The company was recognized for its highly configurable, AI-powered platform, delivering exceptional value and enabling excellent candidate experiences through a wide breadth of capabilities.

Through The Hackett Group’s® research, iCIMS customers shared that they are highly satisfied with their overall experience on the platform and its business value. According to the report, iCIMS excels in reducing time to fill, time to hire and cost per hire compared to most competitors, and is rated among the highest in customer satisfaction for qualified applicant improvement.

Based on vendor briefings and extensive customer interviews, iCIMS is the only vendor named a leader across 11 capability categories: ability to address globally complex clients, customer support, vendor ecosystem breadth, technical platform structure/flexibility, data integration and validation, emerging technologies, candidate experience, candidate relationship management, interview solutions, candidate assessment and onboarding.

“This recognition from The Hackett Group® underscores that our talent acquisition platform doesn’t just keep up with the pace of change—it sets it,” says Jason Edelboim, CEO, iCIMS. “For 25 years, iCIMS has served as a pioneer in its category, and now more than ever, HR executives are doubling down on making TA a strategic priority. With the momentum behind TA tech adoption in 2025, having the right tools in place to power enterprise hiring at scale is critical. We believe this recognition reinforces that iCIMS is evolving to customers’ complex needs and delivering the hiring platform that organizations will never outgrow.”

iCIMS is the only vendor evaluated that was named a leader in Candidate Relationship Management due to the launch of its next-gen, AI-powered solution, iCIMS Candidate Experience Management (CXM), which optimizes recruitment marketing strategies for better outcomes. The Hackett Group® notes that iCIMS CXM makes extensive use of AI, nurture campaigns and sourcing and skills matching to make shortlisting and interacting with candidates easier.

“iCIMS continues to push innovation in the talent acquisition space, providing leading edge capabilities in areas such as candidate relationship management and interview solutions enhanced with AI,” said Matt Merker, senior research director of human capital management market intelligence, The Hackett Group. “iCIMS is a strong competitor, particularly at the midmarket and enterprise levels.”

Last year, iCIMS also secured the top spot in Sapient Insights Group’s 2024 Annual HR Systems Voice of the Customer (VoC) Survey for both user experience and vendor satisfaction for recruiting and onboarding in the enterprise sector, based on user survey results.

Learn how iCIMS is impacting customers’ recruiting operations, hiring effectiveness and workforce success by downloading The Hackett Group’s Talent Acquisition Digital World Class® Matrix.

*The Hackett Group does not endorse any participant, vendor, product or service depicted in its research.