Accelerate hiring key talent to deliver care and exceed patient satisfaction.
Attract skilled candidates, speed up hiring and grow expertise in your workforce.
Simplify recruiting finance and banking talent with a platform for hard-to-fill roles.
Build a talent pipeline that engages and drives your business forward.
See how diverse and global enterprises use iCIMS to employ millions, drive innovation and connect communities worldwide.
Learn how a beloved restaurant hires 40,000+ annually with a great candidate experience.
Uncover unique market insights, explore best practices and gain access to talent experts across our library of content.
View press releases, media coverage, the latest hiring data and see what analysts are saying about iCIMS.
Streamline your tech stack and take advantage of a better user experience and stronger data governance with ADP and iCIMS.
The combined power of iCIMS and Infor helps organizations strategically align their business and talent objectives.
Our award-winning partnership with Microsoft is grounded in a shared desire to transform the workplace and the hiring team experience.
Our partnership with Ultimate Kronos Group (UKG) supports the entire talent lifecycle by bringing frictionless recruiting solutions to UKG Pro Onboarding.
How a luxury goods retailer and distributor embraces digital transformation to attract talent with the iCIMS Talent Cloud.
With a network of over 750 retail stores and a growing workforce of over 12,000 people, Chalhoub Group is the leading luxury partner across the Middle East. Chalhoub Group deals with high volumes of applications from all over the Middle Eastern region and the world. 80% of open positions are in stores and require a quick and seamless recruiting process. The group is also going through a major digital transformation and is looking to attract top digital and tech-savvy professionals.
Chalhoub Group introduced iCIMS Digital Assistant to the company’s career site to pre-screen and filter applications and then integrated into Chalhoub’s ATS. The company extended its use of the iCIMS Talent Cloud with the iCIMS Video Interview suite: with pre-recorded interview, boosted by the AI-driven recommendation tool, and the live interview.
A seamless candidate experience
“Before implementing iCIMS Digital Assistant, candidates were on their own browsing our career site. It took them up to three minutes to find a relevant position for them. Thanks to the chatbot, it now takes them 15 seconds,” said Chalhoub Group’s Head of HR Technology.
iCIMS Digital Assistant gives candidates an easier access and improved search experience to discover open positions, apply or create a profile. The process is quick and seamless. Over 20,000 applications have been submitted through the bot since its integration. The chatbot is also a useful tool for open applications. Candidates are encouraged to create a profile after interacting with the bot by answering simple questions. This avoids them the time-consuming task of having to submit an open application written from scratch. It helps retain talent that could have easily dropped off the website.
Thanks to this solution, Chalhoub Group’s TA team creates and nurtures a qualified talent pool of professionals that they would have otherwise lost. As a next step, Chalhoub Group plans to leverage the chatbot by introducing an FAQ feature to answer any question a candidate may have about the company, the recruiting process etc.
The team estimates they save up to 20% of pre-screening time thanks to the chatbot, and 60% of screening time with the on-demand interview solution.
Accelerated pre-screening time
The group also now provides candidates with a frictionless interview experience. The pre-recorded interview offers the possibility for applicants from around the world to take their interview whenever they can and in the best conditions without having to take time off work, simultaneously solving potential time zone issues. Implementing such solutions shows candidates and employees that Chalhoub Group cares about their time and is committed to their journey with them. The whole experience enhances the human touch technology cannot replace and gives the Talent Acquisition team more time to focus on critical strategic roles to fill.
“Our goal is to enhance the candidate and employee experience. In order to constantly improve ourselves at every touchpoint, stakeholders are surveyed, and their feedback steers our decisions. Implementing the chatbot, the pre-recorded interview and the live interview was decided based on our users’ specific needs. Our strategy is defined through a candidate and employee-centric approach.”
Head of HR Technology, Chalhoub Group